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Mursion Support
  • Go to mursion.com
  • Submit a Support Ticket
Technical Support
  • Getting Started
  • Tech Implementation
    • Single Sign-On (SS0)
  • Learners
    • Managing Your User Account
    • Scheduling Your Simulation
    • Joining Your Simulation
    • After Your Simulation
    • Code of Conduct
  • Program Administrators
    • Managing Users
    • Communicating with Learners
    • Dashboards and Reporting
    • Getting Started
  • Technical Support
    • Getting Started
    • Mursion Session Troubleshooting
    • Single Sign On
    • Other Troubleshooting
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      1. Mursion Support
      2. Technical Support
      • Getting Started
      • Tech Implementation
        • Single Sign-On (SS0)
      • Learners
        • Managing Your User Account
        • Scheduling Your Simulation
        • Joining Your Simulation
        • After Your Simulation
        • Code of Conduct
      • Program Administrators
        • Managing Users
        • Communicating with Learners
        • Dashboards and Reporting
        • Getting Started
      • Technical Support
        • Getting Started
        • Mursion Session Troubleshooting
        • Single Sign On
        • Other Troubleshooting

      Technical Support

      Click here for resources to ensure smooth Magic connectivity and troubleshoot magic sessions. Single-Sign On resources can also be found here.

      Getting Started

      • Scheduled Maintenance
      • How can I contact Mursion Customer Support?
      • Mursion Magic - FAQ
      • Tech Implementation - Mursion Magic
      • Tech Implementation - System Requirements
      • What browsers/devices are supported by Mursion?
      • What Network Requirements are needed for my Simulation?
      • Tech Implementation - Hardware Requirements for Sim Specialists
      • Mursion's Operating Hours
      • Mursion Holiday Calendar
      See more

      Mursion Session Troubleshooting

      • Mursion Magic - Troubleshooting
      • Mursion Magic Simulation Troubleshooting
      • Mursion Magic - Test your Connection
      • Mursion Magic - Audio and Video
      • My video / camera isn't working in Zoom
      • My speakers and/or microphone aren't working in in Zoom
      • Guides for Self-Service Administrators and Sims
      See more

      Single Sign On

      • Integrating an SSO provider with your Mursion Account
      • Connecting Mursion to your LMS
      • SSO with Team Mapping
      • Configuring SAML 2.0 with Microsoft Azure AD
      • Configuring SAML 2.0
      • Configuring SAML 2.0 with Okta
      • Configuring OpenID Connect with Okta
      See more

      Other Troubleshooting

      • Troubleshooting Audio Problems with your Simulation Video
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      (855) 999-5818 | 6am-10pm ET Monday - Friday
      • Go to mursion.com
      • Submit a Support Ticket
      • Visit your Mursion Portal