Mursion Support
Go to mursion.com
Submit a Support Ticket
Sign in
Connecting to Your Simulation
Getting Started
New to Mursion
User Guides
Downtime and Holidays
Registration and Scheduling
Registration
Scheduling
Rescheduling
Logging in to the Mursion Portal
Connecting to Your Simulation
Join A Session
Troubleshooting
Installation
Audio & Video Troubleshooting
Audio
Video
Connectivity
After Your Simulation
Recordings
Learner Survey
Learner Report
Tech Implementation
Mursion Software Implementation Checklist
Tech Implementation - Best Practices
Single Sign-On (SS0)
Tech Implementation - LMS
Tech Implementation - Hardware for Sim Specialists
Tech Implementation - Security
Tech Implementation - Privacy
Uninstalling and Reinstalling Mursion Moment
Facilitator Guides
Facilitator - User Management
Facilitator - Scheduling
Facilitator - Reporting
Facilitator - After your Learner's Sessions
Account Owner Guides
Account Owner - Onboarding Support
Account Owner - User Management
Account Owner - Scheduling
Account Owner - After your Learner's Sessions
Account Owner - Reporting
Professional Services Guides
Professional Services - Client Management
Professional Services - Project Management
Education Partner Guides
Education Partner Guides
Self-Service Client Guides
Release Notes
April 2022
Contact Us
Contact Support
Request a Demo
Before your Simulation
Test Your Connection
For Sim Specialists
Back to home
Mursion Support
Connecting to Your Simulation
Getting Started
New to Mursion
User Guides
Downtime and Holidays
Registration and Scheduling
Registration
Scheduling
Rescheduling
Logging in to the Mursion Portal
Connecting to Your Simulation
Join A Session
Troubleshooting
Installation
Audio & Video Troubleshooting
Audio
Video
Connectivity
After Your Simulation
Recordings
Learner Survey
Learner Report
Tech Implementation
Mursion Software Implementation Checklist
Tech Implementation - Best Practices
Single Sign-On (SS0)
Tech Implementation - LMS
Tech Implementation - Hardware for Sim Specialists
Tech Implementation - Security
Tech Implementation - Privacy
Uninstalling and Reinstalling Mursion Moment
Facilitator Guides
Facilitator - User Management
Facilitator - Scheduling
Facilitator - Reporting
Facilitator - After your Learner's Sessions
Account Owner Guides
Account Owner - Onboarding Support
Account Owner - User Management
Account Owner - Scheduling
Account Owner - After your Learner's Sessions
Account Owner - Reporting
Professional Services Guides
Professional Services - Client Management
Professional Services - Project Management
Education Partner Guides
Education Partner Guides
Self-Service Client Guides
Release Notes
April 2022
Contact Us
Contact Support
Request a Demo
Before your Simulation
Test Your Connection
For Sim Specialists
Connecting to Your Simulation
How to Join my Simulation - Mursion Meet
Join A Session
Understanding Recording Consent
Mursion Magic - Joining a Simulation
Reviewing Scenario Details
Mursion Magic - During your Simulation
Attending a Mursion session in Zoom via Browser
How do I join a session?
When Can I Join My Simulation?
How can I check my Webcam and Microphone?
How can I test my computer for a Mursion session being delivered through Zoom?
System Requirements
See more
Troubleshooting
Mursion application unable to launch
Stuck on screen stating "Please wait while we are checking your account"
How to change your Computer Password
System Clock Sync
How do I reset my password?
Setting Your Timezone in the Mursion Portal
See more
Installation
How do I install the Mursion Software for Windows?
How Long Should It Take To Launch The Software For The First Time?
What Network Requirements are needed for my Simulation?
What browsers are supported by Mursion?