---
title: General Audio and Video Troubleshooting
description: General audio and video troubleshooting tips
---

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# General Audio and Video Troubleshooting

### Audio & Video Permissions Troubleshooting Guide

This guide helps you diagnose and fix issues with microphone and camera access across different browsers and devices. 

Before diving deeper, check these common issues:

- Your device is not muted (hardware mute switch or keyboard shortcut)
- No other app is using your camera/mic (Zoom, Teams, etc.)
- You selected the correct microphone/camera in your app
- You clicked **Allow** on any audio/video permission messages you received
- You refreshed the page after granting permissions
- Your browser is up to date

---

### 🌐 Browser Permissions (All Browsers)

#### **Google Chrome**

1. Go to: `chrome://settings/content/camera`
2. Ensure correct camera is selected
3. Repeat for: `chrome://settings/content/microphone`
4. Under “Allowed to use”, confirm your site is listed
   
     1. For mursion, this includes any sites ending in mursion.com

If blocked:

- Remove the site from “Blocked”
- Reload and allow when prompted

#### **Safari**

1. Open Safari → Settings → **Websites** tab
2. Select **Camera** and **Microphone**
3. Find your site and set to **Allow**

#### **Microsoft Edge**

1. Go to: `edge://settings/content/camera`
2. Select the correct device
3. Repeat for microphone
4. Ensure your site is allowed

---

#### **Firefox**

1. Click the **lock icon 🔒** in the address bar
2. Click **Connection secure → More information**
3. Go to **Permissions**
4. Allow camera and microphone

Or:

- Go to Settings → Privacy & Security → Permissions

---

### 💻 Device-Level Permissions

#### **Windows**

1. Go to **Settings → Privacy & Security**
2. Click **Camera**:
   
     - Turn ON camera access
     - Allow apps and browsers
3. Click **Microphone**:
   
     - Turn ON microphone access

Common issue:

- "Let desktop apps access your microphone" is OFF

---

#### **macOS**

1. Go to **System Settings → Privacy & Security**
2. Click **Camera** and **Microphone**
3. Ensure your browser is toggled ON

Important:

- You must restart the browser after enabling

---

 

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