General Audio and Video Troubleshooting

Audio & Video Permissions Troubleshooting Guide

This guide helps you diagnose and fix issues with microphone and camera access across different browsers and devices. 

Before diving deeper, check these common issues:

• Your device is not muted (hardware mute switch or keyboard shortcut)
• No other app is using your camera/mic (Zoom, Teams, etc.)
• You selected the correct microphone/camera in your app
• You clicked Allow on any audio/video permission messages you received
• You refreshed the page after granting permissions
• Your browser is up to date

🌐 Browser Permissions (All Browsers)

Google Chrome

1. Go to: chrome://settings/content/camera

2. Ensure correct camera is selected

3. Repeat for: chrome://settings/content/microphone

4. Under “Allowed to use”, confirm your site is listed

   1. For mursion, this includes any sites ending in mursion.com

If blocked:

• Remove the site from “Blocked”

• Reload and allow when prompted

Safari

1. Open Safari → Settings → Websites tab

2. Select Camera and Microphone

3. Find your site and set to Allow

Microsoft Edge

1. Go to: edge://settings/content/camera

2. Select the correct device

3. Repeat for microphone

4. Ensure your site is allowed

Firefox

1. Click the lock icon 🔒 in the address bar

2. Click Connection secure → More information

3. Go to Permissions

4. Allow camera and microphone

Or:

• Go to Settings → Privacy & Security → Permissions

💻 Device-Level Permissions

Windows

1. Go to Settings → Privacy & Security

2. Click Camera:

   • Turn ON camera access

   • Allow apps and browsers

3. Click Microphone:

   • Turn ON microphone access

Common issue:

• "Let desktop apps access your microphone" is OFF

macOS

1. Go to System Settings → Privacy & Security

2. Click Camera and Microphone

3. Ensure your browser is toggled ON

Important:

• You must restart the browser after enabling