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Getting Started
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Registration and Scheduling
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Connecting to Your Simulation
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Audio & Video Troubleshooting
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After Your Simulation
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Tech Implementation
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Facilitator Guides
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Account Owner Guides
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Professional Services Guides
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Education Partner Guides
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Self-Service Client Guides
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Release Notes
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Contact Us
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Before your Simulation
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For Sim Specialists
My video / camera isn't working in Zoom
If you experience video / camera issues during a Zoom-based Mursion session:
- Make sure you have downloaded the latest version of the Zoom Client: https://zoom.us./download
- Test your Webcam and audio in a Test Zoom Call: http://mursion.zoom.us/test
- Make sure that all other programs that utilize the camera are not using the camera or are closed.
- Restart your computer.
You may need to download an update to your computer's video/webcam drivers.
See Zoom's Help Center for detailed instructions: Zoom Help Center: My Video/Camera Isn't Working