Mursion Software Implementation Checklist
      Back to home
      1. Mursion Support
      2. Tech Implementation
      3. Mursion Software Implementation Checklist

      Tech Implementation - Mursion Magic

      What your learners need to connect to Mursion Magic simulations.

      This article is only for Mursion Magic simulations. If your company is going to use Zoom, Google Meet, or Mursion's software (ML3) you should read this article instead. 

      Supported Browsers

      Please see our list of supported browsers here

      Learner Tech Checklist 

      • Learners can review the Joining a Mursion Magic Simulation article. 
      • Confirm that all learners have access to a desktop or laptop computer with a stable internet connection.  At this time mobile devices are not supported in Mursion Magic. For the best experience, you'll need to use a desktop or laptop. 
      • Confirm that all learners are able to authorize the use of their webcam and microphone.
        • Note: Webcams and microphones cannot be in use by other applications during simulations. Virtual cameras such as Snap Camera are not supported and may need to be uninstalled.
      • Generally speaking, we want to test the following protocols: Both TCP and UDP for audio/video communications. Please check the various types of network configurations for your employees before they attempt to connect to Mursion simulations. Some things to consider:
        • Are learners joining your network from one centralized location like an office? 
        • Are centralized learners in multiple cohorts?
          • If so, do the cohorts have different firewall configurations?
        • Are learners joining from multiple locations with different firewall configurations?
        • Are Learners joining your network via a VPN?
          • If so, does the VPN have a different firewall configuration than non-VPN learners?

      Test Mursion Magic: You can use our Magic Test site to confirm that your browser will work for a Mursion Magic simulation. 

      System-Level Checklist 

      Network and Firewall Settings

      Mursion requires the following items to be allowed to ensure learners can connect to Mursion Magic sessions.
       
      UDP and TCP 
      UDP and TCP connections to the following destinations should be allowed:
        • turn-west-001.mursion.com (IP address: 34.212.18.106)
          • Allow Inbound and Outbound UDP connections on port 3478
          • Allow Inbound and Outbound TCP connections on ports 3478 and 443
        • turn-west-002.mursion.com (IP address:  52.39.110.64)
          • Allow Inbound and Outbound UDP connections on port 3478
          • Allow Inbound and Outbound TCP connections on ports 3478 and 443

      WebSocket

      WebSocket connections to the following URIs should be allowed:
        • wss://portal.mursion.com/ws
        • wss://portal.mursion.com/session-service/ws/socket.io/
        • wss://magictest-signaling.mursion.com/
        • wss://*.tokbox.com

      HTTPS

      HTTPS connections to URLs of the following domains should be allowed:

      Email Server

      • Ensure that "no-reply@mursion.com" is allowed by your email server. 
      • Ensure links from the following domains are allowed by your email server:
        • mursion.com
      • Ensure images from the following domains are allowed to be downloaded by your email server:
        • mursion-static-assets.s3.us-west-2.amazonaws.com
        • mursioncloudvideosprod.s3.us-west-2.amazonaws.com



      Security Checklist

      If your IT team needs to review our security documentation before a Mursion program launch. These documents may be helpful: