---
title: Supported Browsers & Device Requirements
description: Most organizations using Mursion, use Mursion's web application, Mursion Magic to complete their simulations. For more information on navigating Mursion Magic, click here.  Prior to your simulation ti
---

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# Supported Browsers & Device Requirements

## This article lists the browser, device, and connection requirements for human-powered and AI-powered simulations accessed through the Mursion Magic web portal. 

- Recommended: Google Chrome (current version)
- Microsoft Edge (current version)
- Firefox (current version)
- Safari on macOS (current version)

We recommend setting one of these supported browsers as your system default so links from Mursion emails open correctly.

**Internet Speed Requirements**

Participants need a minimum internet connection of 10 Mbps download and 5 Mbps upload to run a simulation smoothly. If a participant experiences lag, freezing, or dropped audio during a session, have them run a speed test first to rule out a connection issue.

**Webcam Requirements**

A webcam with a minimum resolution of 640x480 is required. Virtualized or emulated webcams — such as using a phone's camera as a laptop's webcam through a third-party app — are not supported.

**Speakers & Microphone Requirements**

A standard webcam microphone works for most participants, but we recommend a headset in noisy environments so the microphone only picks up the participant's voice. A webcam's built-in microphone is fine to use as long as it's selected as both the camera and microphone device in Mursion Magic's settings.

**What to Do If You're on an Unsupported Browser or Device**

- Check which browser and version you're currently using.
- Download and switch to one of the supported browsers listed above.
- Set it as your default browser so future session links open correctly.
- If issues continue after switching, clear your browser's cache and cookies and try joining again.

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