What browsers/devices are supported by Mursion?

If you're unsure if your browser/device is supported, you can use our Magic Test Site. For details on using the Test Site, see this support article.

Mursion Magic works with the following devices & browsers:

  • PC / Mac (laptops/desktops)
    • Google Chrome (recommended)
    • Safari
    • Microsoft Edge (v79 or later) 
  • iOS (iPhone / iPad)*
    • Safari
  • Android (mobile)
    • Google Chrome
  • Chromebook
    • Google Chrome

Note*: When using an iPad to experience Mursion simulations, only the Safari browser is supported. More details here.


Note:
Mursion Magic does not currently support Firefox

Use of other browsers not listed here may lead to issues during your Mursion experience, such as links or resources loading incorrectly.

It can also be helpful to set your default browser to one of our supported browsers. This will ensure that clicking a link from Mursion will automatically open in a supported browser.  

How to Change Your Default Browser in Windows 10

  1. Select the Start button iconmonstr-windows-os-4-240 , and then type Default apps.

  2. In the search results, select Default apps.

  3. Under Web browser, select the browser currently listed, and then select your preferred browser.

How to Change Your Default Browser in macOS

  1. On your Mac, choose Apple menu  > System Preferences, then click General.
  2. Click the “Default web browser” pop-up menu and choose your preferred browser.

Mursion Magic - System Requirements

Mursion Magic sessions open in your web browser (the address will begin with portal.mursion.com) and look like this.  

Learners taking Mursion Magic sessions can connect by using any of these browsers as long as there's a stable internet connection. Learn more about Mursion Magic here.

Zoom or Google Meet System Requirements

Mursion sessions can also happen via Zoom or Google Meet. 

Peripherals

Webcam

To participate in a simulation, a user must have a webcam to connect. Depending on your organization's requirements, a learner may not have to turn the webcam on during the simulation. However, it is recommended to use the webcam throughout the simulation as this will allow the avatar to respond to your facial expressions and gestures. If using a laptop, you may use the built-in webcam.

  • Minimum resolution: 640x480

Speakers & Microphone

To participate in the simulation, a speaker and microphone must be used. Please consider the following when determining your audio setup:

  • Ensure that your microphone will only pick up your voice. If you expect a lot of background noise, use a headset or wireless microphone.
  • Likewise, make sure you can clearly hear the avatars. Laptop or TV speakers may be used, but if in a noisy environment, you may wish to use a headset.
  • Webcams with a built-in microphone are compatible - select the same device for both webcam and mic in the Mursion software.
  • Any standard USB headset microphone (while not required) is most compatible with the software.