Mursion Magic Simulation Troubleshooting

Troubleshooting errors after you have joined/started your simulation

This article is for in-simulation support.  For scheduling assistance, see our articles on scheduling, rescheduling, or canceling your simulation.  

Before Your Simulation

  1. Make sure that you’re in a quiet, private space (or as close to that as you can get!) These simulations are about having difficult conversations and external distractions will detract from your simulation experience.
  2. It is recommended that you use a desktop or laptop computer to connect, and wear headphones, to better hear the simulation. A microphone attached to a headset is ideal, but a laptop microphone will work as well.
  3. To avoid disconnection issues, we recommend connecting via a wired internet connection from a laptop or desktop computer.

Supported Devices & Browsers

Mursion Magic will run on the following devices & browsers.

Microphone and Camera Permissions

If you have never used Mursion Magic before to experience one of our simulations, when entering your simulation, you will need to give your browser permission to access your camera and microphone.

One of the following popups might appear in the upper left corner of your browser. Click Allow.

Note: If you do not click allow, you will not be able to join the simulation. 


Microsoft Edge

If you do not receive an automatic pop-up to give the device permissions, you can click on the small settings icon just to the left of your URL bar and give permissions there.

Selecting Your Audio and Video Devices During Simulation

Note: Mursion Magic has a background blurring feature. This feature is currently in alpha. 

  1. Once you have joined the simulation, the right side-panel will allow you to select and test your Microphone and Speakers devices. To do this, click on the gear icon. The default devices will match your system's defaults initially.
    1. Use the dropdowns to select a different microphone and speakers if necessary.
    2. Before joining the simulation, please click Test on the Mic Test and the Speaker test to confirm they're working properly.

  2. At the bottom of the right side-panel, you can toggle your audio and video settings. Toggling the microphone icon will mute and unmute your microphone, toggling the camera icon will activate and deactivate your camera. Clicking the END button will end the simulation.

Reviewing Simulation Information

  1. Once you enter the Mursion Magic platform, the right side-panel will display information about your simulation under the "i". You can review the session information here.

Navigation During Your Simulation

You can read more about navigating Mursion Magic here.