--- title: Rescheduling a Simulation description: Learn how to reschedule your simulation --- [Skip to content](https://support.mursion.com/knowledge/rescheduling-a-simulation#main-content) English Show submenu for translations [Submit a Support Ticket](https://support.mursion.com/knowledge/kb-tickets/new?hsLang=en) [![mursion\_mark\_full-color\_standard\_1000pxw.png\]](https://support.mursion.com/hs-fs/hubfs/mursion_mark_full-color_standard_1000pxw.png?height=28&name=mursion_mark_full-color_standard_1000pxw.png)](https://support.mursion.com?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit a Support Ticket](https://support.mursion.com/knowledge/kb-tickets/new) - [Go To Mursion Portal](https://portal.mursion.com/) [Go To Mursion Portal](https://portal.mursion.com/) Mursion Knowledge Base - There are no suggestions because the search field is empty. 1. [Mursion Support](https://support.mursion.com/knowledge?hsLang=en) 2. [For Participants](https://support.mursion.com/knowledge/for-participants?hsLang=en) 3. [Prepare for your simulation](https://support.mursion.com/knowledge/for-participants?hsLang=en#prepare-for-your-simulation) # Rescheduling a Simulation ## Learn how to reschedule your simulation Depending on your organization settings, you may not be able to reschedule your session. If you do not see the Reschedule button available, this means your organization does not allow rescheduling. You may cancel your session and schedule it again if you need. Please note, if you cancel or reschedule your session too close to your session time, your organization may still be charged for your session.  Depending on which version of Mursion your organization is using, you may have different experiences for accessing and scheduling your scenarios. If you are on the Pathway experience (white header), then this section is for you. If you are on the legacy dashboard experience (blue banner), then click [here](https://support.mursion.com/knowledge/rescheduling-a-simulation#legacy-dashboard).  ### Rescheduling your session from the Pathway page 1. Log into Mursion.  2. You can see any scheduled sessions visible from your pathway page under the Scenario name. ![](https://support.mursion.com/hs-fs/hubfs/image-png-Aug-04-2026-09-12-26-0697-PM.png?width=611&height=191&name=image-png-Aug-04-2026-09-12-26-0697-PM.png) 3. Click **Prepare** 4. Click **Reschedule**. If you do not see **Reschedule** as an option, that means Rescheduling is not an option for your organization. You can cancel and schedule your session again separately.  5. A calendar will open showing you available times. Note that available times will show based on your organization's scheduling settings and availability of our human simulation specialists. ![](https://support.mursion.com/hs-fs/hubfs/undefined-Aug-04-2026-09-14-18-6058-PM.png?width=560&height=448&name=undefined-Aug-04-2026-09-14-18-6058-PM.png) 6. Select the time that best fits your schedule, agree to the code of conduct, and you will be able to schedule the simulation. 7. Once you have rescheduled your simulation, you will receive an email confirming your new scheduled session. You can see your new scheduled date and time from the scenario page, as well as the pathway page. ### Rescheduling your session from the legacy learner dashboard 1. Log into the [Mursion Portal](http://portal.mursion.com) 2. On your Dashboard page, find the simulation you'd like to reschedule in the Upcoming Sessions card.  ![](https://support.mursion.com/hubfs/image-png-Sep-29-2022-12-13-35-37-PM.png) 3. Click **Reschedule ** 4. Enter a date using the calendar, then select a time that would work better for you and click **Submit** 1. (Note: this screen may look slightly different depending on your company's portal setup, but the process is the same. Pick an available day and time for your Simulation and click Submit) ![](https://support.mursion.com/hubfs/image-png-Oct-21-2021-04-17-11-20-PM.png) 5. You'll get this confirmation. Click Got it! to complete the process. ![](https://support.mursion.com/hs-fs/hubfs/undefined-Oct-21-2021-04-18-51-39-PM.png?width=365&height=295&name=undefined-Oct-21-2021-04-18-51-39-PM.png) 6. You'll also get an email notification like this one:  ![](https://support.mursion.com/hs-fs/hubfs/undefined-Oct-21-2021-04-19-35-75-PM.png?width=365&height=455&name=undefined-Oct-21-2021-04-19-35-75-PM.png) ### Rescheduling After a Missed Simulation If you miss a simulation that has rescheduling enabled, you'll also receive an email with a Reschedule button. Clicking reschedule will allow you to book a new time to take your simulation. ![](https://support.mursion.com/hs-fs/hubfs/image-png-Aug-09-2024-01-15-24-9390-PM.png?width=443&height=353&name=image-png-Aug-09-2024-01-15-24-9390-PM.png)           - [For Participants](https://support.mursion.com/knowledge/for-participants?hsLang=en#main-content) - [Getting started](https://support.mursion.com/knowledge/for-participants?hsLang=en#getting-started) - [Prepare for your simulation](https://support.mursion.com/knowledge/for-participants?hsLang=en#prepare-for-your-simulation) - [Join your simulation](https://support.mursion.com/knowledge/for-participants?hsLang=en#join-your-simulation) - [After your simulation](https://support.mursion.com/knowledge/for-participants?hsLang=en#after-your-simulation) - [Code of Conduct](https://support.mursion.com/knowledge/for-participants?hsLang=en#code-of-conduct) - [Troubleshooting](https://support.mursion.com/knowledge/for-participants?hsLang=en#troubleshooting) - [For Administrators](https://support.mursion.com/knowledge/for-administrators?hsLang=en#main-content) - [User Management](https://support.mursion.com/knowledge/for-administrators?hsLang=en#user-management) - [Managing your Pathways and Access](https://support.mursion.com/knowledge/for-administrators?hsLang=en#managing-your-pathways-and-access) - [Dashboards and Reporting](https://support.mursion.com/knowledge/for-administrators?hsLang=en#dashboards-and-reporting) - [For IT Teams](https://support.mursion.com/knowledge/for-it-teams?hsLang=en#main-content) - [Getting Started](https://support.mursion.com/knowledge/for-it-teams?hsLang=en#getting-started) - [Mursion Session Troubleshooting](https://support.mursion.com/knowledge/for-it-teams?hsLang=en#mursion-session-troubleshooting) - [Single Sign On](https://support.mursion.com/knowledge/for-it-teams?hsLang=en#single-sign-on) - [What's new](https://support.mursion.com/knowledge/whats-new?hsLang=en) [![Chill listening crop-3](https://support.mursion.com/hs-fs/hubfs/mursion_mark_full-color_standard_1000pxw.png?width=32&height=24&name=mursion_mark_full-color_standard_1000pxw.png "Chill listening crop-3")](http://mursion.com) (855) 999-5818 | 6am-10pm ET Monday - Friday Copyright © 2026, Mursion Inc.