Rescheduling a Simulation

Depending on your organization settings, you may not be able to reschedule your session. If you do not see the Reschedule button available, this means your organization does not allow rescheduling. You may cancel your session and schedule it again if you need. Please note, if you cancel or reschedule your session too close to your session time, your organization may still be charged for your session. 

Depending on which version of Mursion your organization is using, you may have different experiences for accessing and scheduling your scenarios. If you are on the Pathway experience (white header), then this section is for you. If you are on the legacy dashboard experience (blue banner), then click here. 

Rescheduling your session from the Pathway page

1. Log into Mursion. 
2. You can see any scheduled sessions visible from your pathway page under the Scenario name.

    

3. Click Prepare
4. Click Reschedule. If you do not see Reschedule as an option, that means Rescheduling is not an option for your organization. You can cancel and schedule your session again separately. 
5. A calendar will open showing you available times. Note that available times will show based on your organization's scheduling settings and availability of our human simulation specialists.
   
6. Select the time that best fits your schedule, agree to the code of conduct, and you will be able to schedule the simulation.
7. Once you have rescheduled your simulation, you will receive an email confirming your new scheduled session. You can see your new scheduled date and time from the scenario page, as well as the pathway page.

Rescheduling your session from the legacy learner dashboard

1. Log into the Mursion Portal
2. On your Dashboard page, find the simulation you'd like to reschedule in the Upcoming Sessions card. 
   
3. Click Reschedule 
   
   
4. Enter a date using the calendar, then select a time that would work better for you and click Submit
   1. (Note: this screen may look slightly different depending on your company's portal setup, but the process is the same. Pick an available day and time for your Simulation and click Submit)
   
   
5. You'll get this confirmation. Click Got it! to complete the process.
   
6. You'll also get an email notification like this one: 
   
   
   

Rescheduling After a Missed Simulation

If you miss a simulation that has rescheduling enabled, you'll also receive an email with a Reschedule button. Clicking reschedule will allow you to book a new time to take your simulation.