---
title: My speakers and/or microphone aren't working in in Zoom
description: "If you are experiencing audio issues during a Zoom-based Mursion session: For further assistance, which may require downloading an updated audio driver, visit Zoom's support site for troubleshooting a"
---

[Skip to content](https://support.mursion.com/knowledge/my-audio-/-microphone-isnt-working-in-zoom#main-content)

English

Show submenu for translations

[Submit a Support Ticket](https://support.mursion.com/knowledge/kb-tickets/new?hsLang=en)

[![mursion\_mark\_full-color\_standard\_1000pxw.png\]](https://support.mursion.com/hs-fs/hubfs/mursion_mark_full-color_standard_1000pxw.png?height=28&name=mursion_mark_full-color_standard_1000pxw.png)](https://support.mursion.com?hsLang=en)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Submit a Support Ticket](https://support.mursion.com/knowledge/kb-tickets/new)
- [Go To Mursion Portal](https://portal.mursion.com/)

[Go To Mursion Portal](https://portal.mursion.com/)

 Mursion Knowledge Base

- There are no suggestions because the search field is empty.

1. [Mursion Support](https://support.mursion.com/knowledge?hsLang=en)
2. [For IT Teams](https://support.mursion.com/knowledge/for-it-teams?hsLang=en)
3. [Mursion Session Troubleshooting](https://support.mursion.com/knowledge/for-it-teams?hsLang=en#mursion-session-troubleshooting)

# My speakers and/or microphone aren't working in in Zoom

If you are experiencing audio issues during a Zoom-based Mursion session:

- Make sure you have downloaded the **latest version** of the Zoom Client: [https://zoom.us./download](https://zoom.us./download)
- Test your audio in a **Test Zoom Call**: [http://mursion.zoom.us/test](http://mursion.zoom.us/test)
- Make sure that **all other programs** that utilize the microphone are closed.
- **Restart** your computer.

For further assistance, which may require downloading an updated audio driver, visit Zoom's support site for troubleshooting audio [here.](https://support.zoom.us/hc/en-us/articles/201362283-Testing-computer-or-device-audio)

- [For Participants](https://support.mursion.com/knowledge/for-participants?hsLang=en#main-content)

    - [Getting started](https://support.mursion.com/knowledge/for-participants?hsLang=en#getting-started)
    - [Prepare for your simulation](https://support.mursion.com/knowledge/for-participants?hsLang=en#prepare-for-your-simulation)
    - [Join your simulation](https://support.mursion.com/knowledge/for-participants?hsLang=en#join-your-simulation)
    - [After your simulation](https://support.mursion.com/knowledge/for-participants?hsLang=en#after-your-simulation)
    - [Code of Conduct](https://support.mursion.com/knowledge/for-participants?hsLang=en#code-of-conduct)
    - [Troubleshooting](https://support.mursion.com/knowledge/for-participants?hsLang=en#troubleshooting)
- [For Administrators](https://support.mursion.com/knowledge/for-administrators?hsLang=en#main-content)

    - [User Management](https://support.mursion.com/knowledge/for-administrators?hsLang=en#user-management)
    - [Managing your Pathways and Access](https://support.mursion.com/knowledge/for-administrators?hsLang=en#managing-your-pathways-and-access)
    - [Dashboards and Reporting](https://support.mursion.com/knowledge/for-administrators?hsLang=en#dashboards-and-reporting)
- [For IT Teams](https://support.mursion.com/knowledge/for-it-teams?hsLang=en#main-content)

    - [Getting Started](https://support.mursion.com/knowledge/for-it-teams?hsLang=en#getting-started)
    - [Mursion Session Troubleshooting](https://support.mursion.com/knowledge/for-it-teams?hsLang=en#mursion-session-troubleshooting)
    - [Single Sign On](https://support.mursion.com/knowledge/for-it-teams?hsLang=en#single-sign-on)
- [What's new](https://support.mursion.com/knowledge/whats-new?hsLang=en)

[![Chill listening crop-3](https://support.mursion.com/hs-fs/hubfs/mursion_mark_full-color_standard_1000pxw.png?width=32&height=24&name=mursion_mark_full-color_standard_1000pxw.png "Chill listening crop-3")](http://mursion.com)

(855) 999-5818 | 6am-10pm ET Monday - Friday

Copyright © 2026, Mursion Inc.