---
title: Mursion's Operating Hours
description: "Days: Monday - Friday Eastern Time: 8am - Midnight, ET Live Support for Learners and Simulation Specialists Days: Monday - Friday Eastern Time: 6am - 10pm, ET Mursion Support Phone: (855) 999-5818 Mur"
---

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# Mursion's Operating Hours

### **Simulation Availability**

- AI-powered simulations are available 24 hours a day/7 days a week. 
- Human-powered simulations are generally available between 8:00am ET and 12:00am ET Monday through Friday, however, some customers may have access to expanded hours allowing simulations to take place 24 hours a day Monday thru Friday. 

Live Support for Participants and Simulation Specialists

**Days:** Monday - Friday   
**Eastern Time:** 6am - 10pm, ET

**Mursion Support Phone**: (855) 999-5818  
**Mursion Support Email**: [support@mursion.com](https://support.mursion.com/knowledge/support@mursion.com?hsLang=en)

**Mursion Support Site:** [support.mursion.com](https://support.mursion.com?hsLang=en) (available 24/7)

Self-Service client learners should reach out directly to the client program manager for support.

Please note that we will not be available on the days listed on our [Holiday Calendar.](https://support.mursion.com/knowledge/mursion-holiday-calendar?hsLang=en)

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    - [Join your simulation](https://support.mursion.com/knowledge/for-participants?hsLang=en#join-your-simulation)
    - [After your simulation](https://support.mursion.com/knowledge/for-participants?hsLang=en#after-your-simulation)
    - [Code of Conduct](https://support.mursion.com/knowledge/for-participants?hsLang=en#code-of-conduct)
    - [Troubleshooting](https://support.mursion.com/knowledge/for-participants?hsLang=en#troubleshooting)
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    - [Dashboards and Reporting](https://support.mursion.com/knowledge/for-administrators?hsLang=en#dashboards-and-reporting)
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(855) 999-5818 | 6am-10pm ET Monday - Friday

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