Mursion Support
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Submit a Support Ticket
Go to Customer Portal
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Audio & Video Troubleshooting
Getting Started
New to Mursion
User Guides
Downtime and Holidays
Registration and Scheduling
Registration
Scheduling
Rescheduling
Logging in to the Mursion Portal
Connecting to Your Simulation
Join A Session
Troubleshooting
Installation
Audio & Video Troubleshooting
Audio
Video
Connectivity
After Your Simulation
Recordings
Learner Survey
Learner Report
Tech Implementation
Mursion Software Implementation Checklist
Tech Implementation - Best Practices
Single Sign-On (SS0)
Tech Implementation - LMS
Tech Implementation - Hardware for Sim Specialists
Tech Implementation - Security
Tech Implementation - Privacy
Facilitator Guides
Facilitator - User Management
Facilitator - Scheduling
Facilitator - Reporting
Facilitator - After your Learner's Sessions
Account Owner Guides
Account Owner - Onboarding Support
Account Owner - User Management
Account Owner - Scheduling
Account Owner - After your Learner's Sessions
Account Owner - Reporting
Professional Services Guides
Professional Services - Client Management
Professional Services - Project Management
Education Partner Guides
Education Partner Guides
Self-Service Client Guides
Release Notes
April 2022
Contact Us
Contact Support
Request a Demo
Before your Simulation
Test Your Connection
For Sim Specialists
Back to home
Mursion Support
Audio & Video Troubleshooting
Getting Started
New to Mursion
User Guides
Downtime and Holidays
Registration and Scheduling
Registration
Scheduling
Rescheduling
Logging in to the Mursion Portal
Connecting to Your Simulation
Join A Session
Troubleshooting
Installation
Audio & Video Troubleshooting
Audio
Video
Connectivity
After Your Simulation
Recordings
Learner Survey
Learner Report
Tech Implementation
Mursion Software Implementation Checklist
Tech Implementation - Best Practices
Single Sign-On (SS0)
Tech Implementation - LMS
Tech Implementation - Hardware for Sim Specialists
Tech Implementation - Security
Tech Implementation - Privacy
Facilitator Guides
Facilitator - User Management
Facilitator - Scheduling
Facilitator - Reporting
Facilitator - After your Learner's Sessions
Account Owner Guides
Account Owner - Onboarding Support
Account Owner - User Management
Account Owner - Scheduling
Account Owner - After your Learner's Sessions
Account Owner - Reporting
Professional Services Guides
Professional Services - Client Management
Professional Services - Project Management
Education Partner Guides
Education Partner Guides
Self-Service Client Guides
Release Notes
April 2022
Contact Us
Contact Support
Request a Demo
Before your Simulation
Test Your Connection
For Sim Specialists
Audio & Video Troubleshooting
Mursion Magic - Audio and Video
Audio
Enabling Closed Captioning
My speakers and/or microphone aren't working in in Zoom
The Sim Specialist can't hear me!
Video
My video / camera isn't working in Zoom
Connectivity
Mursion Magic - Troubleshooting