Mursion Simulation Overview, Code of Conduct, and User Agreement

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Simulation Delivery Model

Every Mursion simulation—whether facilitated by a live Simulation Specialist or powered by AI-driven avatars—is designed to immerse participants in realistic, dynamic conversations for learning and development. In Simulation Specialist-led sessions, a trained professional provides the voice and responsiveness for one or more virtual avatars. In AI-powered experiences, intelligent avatars generate dialogue in real time. In both formats, the goal is the same: to create meaningful conversational challenges that allow participants to practice complex human skills in a supportive environment.

Participation in Mursion simulations is subject to the End User Agreement, applicable Mursion User Notifications, and the agreement between Mursion and the participant’s organization. The same standards of respectful, professional, and safe participation apply in both Simulation Specialist-led sessions and AI-powered experiences.

Depending on the simulation format and your organization’s configuration, sessions may involve audio, video, transcripts, recordings, and learner analytics. Participation is subject to applicable privacy notices, user consents, and your organization’s agreement with Mursion.

At Mursion, we recognize the importance of creating a space where individuals can engage in potentially stressful, nuanced, and high-stakes conversations in a way that supports learning, psychological safety, and mutual respect.

Participant Code of Conduct

As a participant accessing Mursion through my organization, I understand that this simulation is designed to support learning and development. I agree to the following Code of Conduct:

Respect: I will engage respectfully and approach the session with curiosity, openness, and professionalism. I will use appropriate and respectful language throughout my interactions.

Professionalism: I will conduct myself in a professional manner and comply with my organization’s applicable workplace, training, technology, and conduct policies while using the Mursion platform.

Safety: I will contribute to a psychologically safe environment. I will not engage in demeaning, insulting, abusive, discriminatory, harassing, obscene, or threatening conduct during the session.

Platform Integrity: I will not use the simulation or platform in a manner that disrupts the experience, interferes with others’ participation, or violates applicable user terms, notices, or organizational policies.

By participating in Mursion sessions, I acknowledge this shared commitment to respectful and professional engagement. If this Code of Conduct is not upheld, Mursion or my organization may pause or end the session, suspend my participation, or revoke access to the Mursion platform and related services, consistent with the End User Agreement and applicable policies.

Mursion End User License Agreement

1. Agreement and Relationship to Customer Contract

This End User Agreement (this “Agreement”) is a legal agreement between you, the individual end user, and Mursion, Inc. (“Mursion”) regarding your access to and use of the Mursion Platform, Mursion Software, simulations, recordings, learner analytics, and related services made available to you through the customer organization that has contracted with Mursion (the “Customer”).

Your organization’s access to Mursion’s services is governed by a master services agreement, software as a service agreement, order form, statement of work, or other written contract between Mursion and Customer (collectively, the “Customer Agreement”). This Agreement applies to your individual use of the Services and supplements the Customer Agreement. In the event of any conflict between this Agreement and the Customer Agreement, the Customer Agreement will control.

2. Eligibility and Acceptance

You may use the Services only if you are an authorized user designated by Customer and your access has not been suspended or terminated. By clicking to accept this Agreement, accessing the Services, participating in a simulation, or otherwise using the Services, you agree to be bound by this Agreement and any applicable Mursion User Notifications made available to you in connection with the Services.

3. Limited License

Subject to this Agreement, the Customer Agreement, and any applicable Mursion User Notifications, Mursion grants you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable right during the applicable subscription term to access and use the Services solely for Customer’s internal, non-commercial purposes and only as authorized by Customer.

4. User Accounts and Access Controls

You must use your own login credentials, keep them confidential, and not share them with any other person. You may not allow any other person to access the Services using your account. You must promptly notify Customer or Mursion of any known or suspected unauthorized access to or use of the Services.

5. Restrictions on Use

You will not, and will not permit any third party to: (a) make the Services available to anyone other than authorized users; (b) sell, resell, license, sublicense, distribute, rent, lease, or otherwise commercially exploit the Services; (c) copy, modify, adapt, translate, or create derivative works based on the Services; (d) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying ideas, algorithms, structure, or organization of the Services, except to the limited extent such restriction is prohibited by applicable law; (e) interfere with or disrupt the integrity, security, or performance of the Services or the systems or networks used to provide them; (f) circumvent or defeat any security feature, access control, or technical limitation of the Services; (g) frame, mirror, scrape, or otherwise reproduce any portion of the Services except as expressly permitted by Mursion in writing; (h) use the Services to store, transmit, or process infringing, unlawful, libelous, tortious, or privacy-violating material; (i) use the Services to store or transmit malicious code, viruses, worms, time bombs, Trojan horses, or similar harmful material; (j) use the Services to collect, store, or transmit Sensitive Personal Data unless expressly permitted in the Customer Agreement; (k) access the Services in order to build a competing product or service or benchmark the Services for external publication; or (l) use the Services for marketing, advertising, or any purpose not authorized by Customer or the Customer Agreement.

6. Mursion Intellectual Property

The Services are licensed, not sold. As between you and Mursion, Mursion and its licensors retain all right, title, and interest in and to the Services and all related software, technology, content, documentation, and intellectual property rights. Except for the limited rights expressly granted in this Agreement, no rights are granted to you by implication, estoppel, or otherwise.

7. Confidentiality and Non-Disclosure

You may not disclose, distribute, publish, or make the Services or any non-public information about the Services available to any third party except as expressly authorized by Customer and permitted by the Customer Agreement. You will use at least reasonable care to protect the confidentiality of any non-public features, functionality, content, or information made available through the Services.

8. Data, Privacy, Recordings, and Learner Analytics

The Services may involve the collection, use, storage, analysis, and disclosure of personal data, audio, video, session data, survey responses, learner analytics, and related information in order to provide simulations and associated functionality. Your use of the Services is subject to the Mursion privacy notice available at https://www.mursion.com/privacynotice/ and any other applicable Mursion User Notifications.

Certain simulations or features may involve audio or video recording, learner analytics, or both. Where required, such features are subject to any notices, settings, and consent flows presented in the Services, as well as any information and consent processes administered by Customer. You acknowledge that your access to certain features may depend on completion of required notices or consents.

As between Mursion and Customer, rights in Customer Data, recordings, and related data are governed by the Customer Agreement.

9. Customer Policies and User Conduct

You are responsible for complying with Customer’s applicable policies, training rules, acceptable use requirements, and instructions regarding use of the Services. Customer is responsible for determining which users are authorized to access the Services and for administering access controls within its organization.

10. Suspension and Termination

This Agreement begins when you first accept it or first access the Services, whichever occurs first, and continues until your access to the Services ends. Mursion or Customer may suspend or terminate your access to the Services immediately if: (a) your authorization from Customer ends; (b) the applicable Customer Agreement expires or terminates; (c) you violate this Agreement, any applicable Mursion User Notifications, or applicable law; or (d) suspension is reasonably necessary to protect the Services, Mursion, Customer, or other users. Upon termination, your right to use the Services will immediately cease.

11. Disclaimers

Except as expressly provided in the Customer Agreement, the Services are provided on an “as is” and “as available” basis to the maximum extent permitted by applicable law. Nothing in this Agreement limits any rights or remedies that Customer may have under the Customer Agreement.

12. Limitation of Liability

To the maximum extent permitted by applicable law, any liability of Mursion arising out of or relating to your use of the Services will be subject to the liability limitations and exclusions set forth in the Customer Agreement, to the extent applicable. Nothing in this Agreement excludes liability that cannot be excluded under applicable law.

13. Governing Law and Venue

This Agreement is governed by the laws of the legal jurisdiction established in the Customer Agreement. If no jurisdiction is set forth in the Customer Agreement, then this Agreement is governed by the laws of the State of California, without regard to conflict of laws principles. Any dispute arising out of or relating to this Agreement or your use of the Services will be brought exclusively in the state or federal courts located in San Francisco, California, and you consent to the personal jurisdiction and venue of those courts, except to the extent a different forum is required by applicable law.

14. Changes to this Agreement

Mursion may update this Agreement from time to time as permitted by applicable law and the Customer Agreement. Any updated version will become effective when made available to you or as otherwise stated in the updated version. Your continued use of the Services after the effective date of an update constitutes your acceptance of the updated Agreement.

15. Severability; Waiver; Entire Agreement

If any provision of this Agreement is held unenforceable, the remaining provisions will remain in full force and effect to the fullest extent permitted by law. A failure to enforce any provision of this Agreement is not a waiver of that provision. This Agreement, together with any applicable Mursion User Notifications and the portions of the Customer Agreement applicable to end-user access and use, constitutes the entire agreement between you and Mursion regarding your use of the Services.

Acknowledgment. By clicking “Accept,” checking a box indicating acceptance, or by accessing or using the Services, you acknowledge that you have read and agree to this Agreement.