Skip to content
English
Submit a Support Ticket
Go To Mursion Portal
  • There are no suggestions because the search field is empty.

Account Owner - Canceling a Session

Cancelling a previously scheduled session

 

This article reviews how to schedule on behalf of a learner in the old Mursion admin dashboard. This functionality is not yet available in the new administrator experience.

To cancel a session:

  1. Log into the Mursion Portal
  2. Locate the session card for the session you wish to cancel. You can do this from the Learner Sessions Dashboard or from the Calendar page. Click on the session once you've located it to open the Session Card.
  3. At the bottom of the session card, click Cancel Session

  4. Select the a reason for the cancelation and click Cancel Simulation

Depending on your organization settings, if the session is canceled within the cancelation window set for your project, this session may still count toward your billable sessions.