Session Recordings - Education Services

If a learner asks "I just finished my recording but it didn't save, can you send it to me?"
"Where is the recording of my 1:1/session/Mursion situation?", here is a support response:


In a 1:1 session the Learner is prompted by the host to record their session. Upon the completion of your Zoom call the program will process the video into a Zoom folder found here: 

  • Windows: C:\Users\[Username]\Documents\Zoom
  • Mac: /Users/[Username]/Documents/Zoom

If you were unable to record and you requested the host to record on your behalf, then you will receive a link sent to the email (insert e-mail registered in the portal) within the next few business days."